FAQs

Following the transfer of the Mortgage Express mortgage book into public ownership, our long-term strategy is now to wind down the business and repay the taxpayer by helping our customers to repay their loans or find a better deal elsewhere. We are no longer able to offer new lending and do not anticipate doing so at any point in the future.

To help our customers save money and gain greater flexibility we are actively working with other lenders to find suitable remortgage deals and may pro-actively contact some customers with details of offers that may be suitable.

We will always advise a customer to speak to their original broker if they require advice before moving their mortgage. If the customer no longer has a relationship with their broker then we will refer them to one of our broker partners to ensure that they receive the best mortgage for their needs.

We also now offer a new tool to help customers search the market to find a better deal. This searches the whole market and compares mortgages from every lender that meet the customers chosen requirements. The data and the system is provided independently by Defaqto, a leading supplier of financial information to a wide range of organisations, including the FSA. Not every deal shown will be available through intermediaries.

Existing Mortgage Express customers may move home and port their existing mortgage deal. However, we are only able to port the existing deal if the new mortgage is the same value or less. Please note the porting service is only available through a range of key business partners; alternatively existing customers can contact us direct. We no longer pay any procuration fees on porting cases. See the Porting section for more information.

We have set up a specialist team to support landlords with 5 or more Buy to Let mortgages with Mortgage Express and Bradford & Bingley, to explore ways we can help them perform better in this challenging market. If you have a client that could benefit from this service they can call the Portfolio team on 0844 892 1887 or visit the Portfolio section of our Customer website for full details.